Modular Engineering Services
On-Demand Capability
Transparent Pricing
An innovative approach to delivering cloud engineering and managed services.
ACE is a revolutionary step forward in technology services. ACE provides your business with modular, on-demand engineering expertise, helping you maximise your return on technology investment through better planning, architecture, build and operational practices.
With Agile Cloud Engineering, customers can solve complex technology challenges and achieve operational excellence through smart planning, rapid deployment and a measured use of resources and capital. ACE provides full technology lifecycle management through a range of outcome and consulting services. From assessing existing workloads for migration, through to modernisation applications on cloud and implementing DevSecOps and CI/CD pipelines.
ACE® solves a value realisation problem.
Agile Cloud Engineering solves a persistent problem with Managed Services; value realisation. Managed Service Providers capture a monthly management fee, often in the realm of 30% to 50% of total costs, without creating recurring net-new value for the customer. This ‘black box’ of traditional management costs may disincentivise change, often extracts more value than it creates, and can hamper innovation.
With ACE, customers are empowered to define value, increase engagement to understand their strategic objectives and initiate change, guaranteeing longterm value creation.
^ISF = Infrastructure & Services Fee, a management fee billed as a percentage of infrastructure and services costs.
Purchase technology outcomes at a fixed price with Engineering Credits (EC).
Engineering Credits are an innovative new way to access technical and strategic expertise. ECs are allocated monthly and are a form of ‘capability currency’, which you spend in return for change requests, outcome based services, or to reduce the cost of pre-planned project work. Engineering Credits incentivise constant investment in technology, therefore accelerating your speed to market, improving customer experience whilst improving return on investment.
How ACE® & Engineering Credits work:
Outcomes – Scheduled engagements that have clearly defined outcomes and can be purchased using ECs from a Service Catalogue ‘menu’.
Consulting – Extra consulting services can be purchased using ECs to complete change requests or consultancy that do not fit into the scope of ‘Always On’, and to scope larger projects.
Always On – Ongoing support services that are in the category of monitoring or reactive support, included with all plans.
Comparing ACE® with traditional managed services.
ACE challenges traditional thinking around Managed Services with a new price transparency model. No longer are you expected to pay a high management fee for access to essential incident response and monitoring services. The Modular nature of ACE allows for more cost-conscious and efficient investment into your technology strategy. Added to this is a low response SLA and around the clock infrastructure monitoring, providing assurance and a risk-minimal strategy for your cloud operations.
AGILE CLOUD ENGINEERING® PLANS
BRONZE
0 ECs1
Included Monthly
$0 / mo
Subscription Fee⁶
15%
+ Infrastructure &
Services Fee2,3
Included Services:
• Infrastructure Monitoring
• 24×7 Incident Response
• 15 Minute Response SLA
• O/S Patch Management
Additional EC Packs4/6:
• 5 ECs – $3,900
• 10 ECs – $7,800
• 20 ECs – $15,600
SILVER
5 ECs
Included Monthly
$2,650 / mo
Subscription Fee
10%
+ Infrastructure &
Services Fee
As per Bronze, plus:
• Change Management
• Application Performance
• Monitoring and Insights5
• Engineering Credits (5)
Additional EC Packs:
• 5 ECs – $2,700
• 10 ECs – $5,400
• 20 ECs – $10,800
GOLD
12 ECs
Included Monthly
$5,500 / mo
Subscription Fee
10%
+ Infrastructure &
Services Fee
As per Silver, plus:
• Technical Acct. Manager
• Engineering Credits (12)
•
•
Additional EC Packs:
• 5 ECs – $2,600
• 10 ECs – $5,200
• 20 ECs – $10,400
PLATINUM
25 ECs
Included Monthly
$11,000 / mo
Subscription Fee
9%
+ Infrastructure &
Services Fee
As per Gold, plus:
• Account Architect
• Engineering Credits (25)
•
•
Additional EC Packs:
• 5 ECs – $2,400
• 10 ECs – $4,800
• 20 ECs – $9,600
1. Engineering Credits (ECs) included with a plan expire at the end of each calendar month.
2. ISF = Infrastructure & Services Fee, a management fee billed as a percentage of infrastructure and services costs.
3. On the Bronze plan, the Infrastructure and Services Fee (ISF) includes a $500 minimum.
4. Engineering Credits purchased through Additional EC Packs expire after 90 days.
5. Costs associated for third-party software required to deliver these services is passed through to the customer.
6. Prices are exclusive of GST.
Outcome Rates
ECs are allocated monthly on Silver, Gold and Platinum plans. ECs are a form of ‘capability currency’, which a customer can spend in return for change management or outcome based services like below.
| Outcome | Small | Medium | Large |
|---|---|---|---|
| Well Architected | 5 ECs | 5 ECs | 5 ECs |
| Design & Build | 12 ECs | 25 ECs | 35 ECs |
| Pre-Architected | 10 ECs | 20 ECs | 30 ECs |
| Savings Plan | 6 ECs | 14 ECs | 24 ECs |
Consulting Rates
For Change Management and Consulting services. Fractional EC usage is available, for example 0.5 ECs for small Change Management requests.
- Cloud Engineer — 3 ECs / day
- DevOps Engineer — 3 ECs / day
- Delivery Manager — 3.5 ECs / day
- Lead Engineer — 4 ECs / day
- Architect — 4 ECs / day
- Principal Architect 5 EC / day
Maximise your return on technology investment with ACE — call 1300 883 979 today.
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