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support Archives - AWS Managed Services by Anchor

Anchor Movin’ On Up!

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Well folks, the big day is here. Our Sydney-based Anchorites spent the latter half of yesterday packing everything away to move to our new premises on Elizabeth street. The new office space is a full 168% bigger, wow! Anchor has literally moved up in the world; as of this morning we can be found at Level 23, 201 Elizabeth street, with a fabulous view over Hyde Park and the CBD. On a technical note, we’ve made some exciting upgrades to our switching infrastructure at SYD1. Half a dozen lower-capacity core switches have been replaced by shiny new Dell Powerconnect models, giving us a gigantic backbone with 10Gbps ports everywhere. This is especially valuable as deployments of DRBD, for example, become more commonplace – it’s a performance monster that benefits from…

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Let us take your breath away with Wheezy!

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A new version of the Debian GNU/Linux operating system, version 7.0 (codename “Wheezy”) has been released today. Thanks to the open and transparent development cycle of Debian, we have been able to work on improving our support for this release ahead of time, and are happy to announce that we now offer our market-leading Anchor Complete support on Debian Wheezy immediately. Aside from the improvements and new software versions shipped with Debian Wheezy, we are also supporting some newer versions of software we like that didn’t make it into the release. When you choose Anchor Complete support with Debian Wheezy, you also get full support for the following: nginx 1.4 with SPDY built in Percona 5.5 (performance-enhanced MySQL fork) PostgreSQL 9.2 with massive performance gains Redis 2.6 with NDS If…

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Thanks for all the feedback!

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This is a quick little follow-up to the support survey we hosted a little while ago. We’d again like to thank everyone that responded, we got some great information and suggestions from you. In the interests of blowing the horn a little we’d like to share some of it with you. 🙂 “We get fantastic support from Anchor, you guys employ great staff who are always efficient and give great service. Particular mention to Sarah and Ben – Sarah seems to be our go-to-girl currently, but everyone is great. I have never had a frustrated moment with anyone – despite often frustrating tech circumstances! Our hosting is always reliable and feedback on issues is great!” “I find the staff to be very helpful and looking for ways to go the…

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We want your feedback, or “How to win a shiny new iPad”

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There’s been a lot of changes going on at Anchor recently and we’d really love to know how we’re doing. To help us know what you think is important, we’d appreciate it if you take a look at our feedback survey. The calculator-monkeys tell me it’ll take you less than 10 minutes to fill out. In fact, the average human takes about 7.26 minutes for this survey, you should see if you can beat them. In return, you could win a New iPad™. Fill out our feedback survey now! We’ve had a great response from those customers that have already entered. If you’re one of them, thank you very much. If you haven’t yet, we hope you will. We’ll be using your feedback to figure out what we should direct…

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Annoucing our US Support Number

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In the interests of improving our availability to our valued US clients we’ve recently provisioned a US-based toll-free number which can be used to get in contact with our support team. This number is: (888) 250 8847 This number is manned during our standard business hours and will allow you to get directly in contact with any of our qualified system administrators without any holding or difficult to navigate phone systems. In addition to this, if you have a dedicated hosting environment or purchase a support pack which gives you 24×7 emergency access to Anchor you will also be supplied with an emergency support number. We would recommend that all US clients record both of these numbers to ensure that they are always able to get in contact with us…

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Why A “Dedicated” Support Technician Is A Bad Idea

By | Company News, Technical | No Comments

An emerging trend nowadays is that a lot of businesses have trouble differentiating themselves from their competitors. At this point they usually need to innovate, so they have a “novel” product to sell, or change the way they do business to make themselves more appealing to customers (of course another option is to start slashing prices in an attempt to soak up some of the market, but this simply isn’t sustainable, making it a risky gamble). Anchor is no exception to this – we firmly believe that our success is in no small part thanks to our quality of customer support and technical prowess. One suggestion that often arises when discussing how we can Do It Better is somehow building better relationships with our customers. The better we understand their…

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