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software support Archives - AWS Managed Services by Anchor

The Value of Commercial Software Support

By | Technical | 3 Comments

Here at Anchor, we’re often asked to install commercially-supported software products by our customers. Most commonly, it’s Linux distributions, but hosting control panels, app servers, and various other pieces of paraphenalia all get the treatment fairly regularly. The internal opinion on the subject is that most commercial support agreements for software aren’t worth the paper they’re written on (a problem made much worse by the fact that you can’t wipe your backside on an e-mail). A recently-concluded saga with a certain prominent North American vendor of Linux distributions has done nothing but reinforce this opinion, to the point that a rant is the only way to deal with the insanity. In March 2006, we got a problem report from a customer that an aspect of our hosting services was not…

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