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service tag Archives - AWS Managed Services by Anchor

How hard is it to set the service tag on a Dell motherboard?

By | Technical | 4 Comments

Dell is a weird, weird place. A little while ago we had a server with a bad motherboard, one of the 5-volt lines was out of whack. No big deal, we’d just get a replacement part and swap it out (getting a Dell technician into Globalswitch datacentre is more hassle than it’s worth). Our datacentre monkeytechnician replaced the motherboard without incident, but they did notice that there was now no service tag attached to the motherboard. This isn’t a problem, but it means the DRAC card can’t report its identity properly. We asked Dell for advice on writing the service tag to the new hardware, and they promised to send through details. That evening we received two emails from two different Dell support staff, each with very different instructions on…

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