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holidays Archives - AWS Managed Services by Anchor

Preparing for the holiday season

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For online retailers, Christmas is a worrying time for customers, who will want to know when you’re able to ship to them and whether they can speak to a customer service rep if something goes awry. Nothing will drive them away sooner than hard-to-find contact information. Bring it to the front of your site for the holiday period, and include the hours your customer service team will be available each day. Be sure you’re clear with your customers about cut off dates for orders to be purchased, shipped, and delivered well in time for the holidays. Make it easier to find by using direct language like “Shipping Deadlines” or “Shipping Cutoff” rather than polite euphemisms like “Shipping Info” and “Shipping Details”. Freeze your code The holiday season is not the…

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End of Year Support Hours

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Unfortunately as much as we’d like to to let the servers fend for themselves over the end of year period whilst we take a well earned break we can’t, there’s always someone that forgets a password or decides to break their website during the holiday period. Anchor will be available on all business days – that excludes public holidays and weekends over the break. We will operate on reduced staff numbers on other days reflecting the reduced support load. There will be a provisioning embargo in place for dedicated servers and co-location services between the 17th of December and the 5th of January 2009. Note that this embargo only applies to provision of new services – it does not effect support of existing services. Throughout the holiday period – dedicated…

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