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Firewall Hero III: Legends of Packet Filtering

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Customer support can be fantastically rewarding sometimes. When your combination of skill, tenacity and knowledge produce a solution that’s straightforward and effective, the feeling of satisfaction is hard to match. It doesn’t even have to be something big, we’ll take those small victories gladly. Our work sometimes looks a bit like magic, and we don’t mind one bit. A few weeks ago one of our customers reported problems with streaming media from their server. Clients were taking about 20-30sec to connect, which was of course unacceptable, and they were suspecting something was wrong on our side, perhaps congestion or some over-zealous border firewall. The redundant connectivity we purchase is well above requirements even in the face of failure, and we don’t oversell bandwidth, so the former wasn’t a possibility. We…

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