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Davy Jones

Smarter than the average….

By | Technical | No Comments

For several months we’ve had the best marketing minds in the business working on helping us explain what makes us different to other hosting companies. Then we ran out of money and had to make do with this, created for us by The New Agency and shot and edited by Stem Media. Make sure you stick around for the out-takes at the end of the commercial.

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Online Retailer 2012 – Congratulations to our iPad winner

By | Company News | No Comments

We’re back from last week’s Online Retailer expo and happy to report that it was a resounding success. There were heaps of great presentations, talks, and we managed to stickybeak on a couple of cool seminar sessions as well. We also have a winner for our giveaway: Nigel Ewart from WeAreDigital – there’s a brand new iPad™ headed your way, congratulations! We’d like to thank everyone that visited the booth to say “Hi”, old and new customers alike, it was lovely to catch up with you and wish you success in your online endeavours and look forward to coming back next year.

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Off to Online Retailer 2012

By | Company News | No Comments

A heads up to those attending the Online Retailer Expo this week, Anchor will be in attendance for the following two days (Tuesday 17th and Wednesday 18th). We’re sending our sharpest minds along to answer your questions, so come on down to our booth for a chat if you’re in the area. In addition, our very own Matt Palmer will be giving a talk entitled Who’s Minding the (Online) Store? If you’re starting out with your online e-commerce presence, this is a must-see for knowing what to expect as you grow and how to deal with the success. Matt is on-stage tomorrow at 1:15pm in the E-Commerce Technology Theatre, don’t miss out! If you’re hankering to come along but haven’t made plans yet, it’s not too late, but you miss…

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It’s a bear’s life

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Today we commenced work on our new digital marketing campaign which consists of a short video that we will be publishing in the coming weeks, thanks to our marketing guys from The New Agency. Whilst these photos are all quite low quality, I thought I’d share some of the fun which we’d had today. Watch this space for the video once it’s released!

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The Internet Show in Melbourne – The importance of scalability in e-commerce

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The Internet Show is upon us again, this time in bustling Melbourne, next Monday and Tuesday (April 30th – May 1st). We’re busy gearing up for it and are pleased to announce that our CEO, Keiran Holloway, will be giving a presentation there: Red Hot Sale! The importance of scalability in e-commerce. If you’re a fast-growing online business (or plan on being one), this is for you. Many web retailers discover they can’t keep up with the rush of a big promotion or publicity event, right at the worst possible moment, resulting in disappointment and lost sales opportunities. Proper planning and management is the key to succeeding here, which is what we’ll be addressing. You should drop by the booth and say Hi if you get the chance, and you…

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Anchor’s US POP Goes Live

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We are pleased to announce that Anchor has now completed the installation, configuration and extensive testing through a beta program of web server equipment in a facility managed by Equinix in Los Angeles. We believe this to be a first of its kind for an Australian hosting company. What makes this different to other offerings is that Anchor has a real presence on the ground in the US, we’re incorporated in the US, we have our own technical staff in the US, we have own our servers, we control the networks. Most importantly we’ve minimised the number of upstream suppliers so if somethings not working we can fix it. One of the most exciting aspects of this project for us has been watching the systems developed and experienced gained over…

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A call with Cosmo

By | Company News, Technical | No Comments

Team profile: Cosmo Petrich Cosmo’s got the gentlest, most polite phone manner when in his customer support role, but under that quiet exterior lies… well, a quiet interior. We’ve done our best to draw everything we could out of him, so you can learn a little about the man behind the voice. What do you do? I’m a Customer Support Level One, on the help desk. When did you start? I started in early May, about a month after I moved down to Sydney from the Gold Coast. You seem smart for customer support, what’s the deal? The deal is: I work at Anchor. People don’t call us with many simple problems. That’s a good thing? Helping solve difficult problems is definitely more interesting than solving simple problems, and customers…

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Ya gotta admire the chutzpah…

By | Company News, Technical | No Comments

It’s no secret that here at Anchor, we’re not huge fans of the level of support you get from most commercial software vendors. But a recent incident with a certain vendor of crappy hosting management control panels really took the cake… It all began, as these things do, on a sunny spring morn. The ticket came in, saying “the control panel says our licence is invalid or expired, even though we paid for a new licence a couple of months ago”. As this tends to cause customer-facing outages, it was a fairly important problem that needed fixing. (Sidenote: Is it really such a clever idea to run a piece of software that has a feature that is deliberately designed and intended to stop the software from working at the deranged…

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Annoucing our US Support Number

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In the interests of improving our availability to our valued US clients we’ve recently provisioned a US-based toll-free number which can be used to get in contact with our support team. This number is: (888) 250 8847 This number is manned during our standard business hours and will allow you to get directly in contact with any of our qualified system administrators without any holding or difficult to navigate phone systems. In addition to this, if you have a dedicated hosting environment or purchase a support pack which gives you 24×7 emergency access to Anchor you will also be supplied with an emergency support number. We would recommend that all US clients record both of these numbers to ensure that they are always able to get in contact with us…

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Anchor Attending Online Retailer Exhibition Conference 2011

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Just a short blog to let you all know that a few Anchorites will be attending Online Retailer on Tuesday the 27th and Wednesday the 28th of September. OR is the online retailing industries event of the year, with companies such as PayPal, Google, IBM, Macquarie Telecom, NetRegistry, and of course – Anchor in attendance. The event will be held at the Sydney Conference and Exhibition Centre. Check out Online Retailer website for further information! Anchor will be exhibiting at the event, So why not come along, and enter the draw to win an iPad – one will be drawn each day! We are also offering FREE setup on our virtual private servers, and a hassle free migration for new customers. Head over to our stand and ask us for…

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