Navigating the Anchor Customer Portal

February 24, 2021 General, General

The Anchor Customer Portal is a central spot for you to review your current service with us and update your account details.

Access:

Access to the portal will be provided when you are on-boarded as a customer. You will receive login credentials by email to reset/create your password and sign in. 

If you have forgotten your password, you can reset it here.

Updating your account details:

Within the customer portal you will be able to review and update your account information and billing details. You’ll also be able to manage your domains and DNS and purchase additional services.

Reviewing and logging support tickets:

Once you are logged in to the portal, you will be able to review a log of historic support tickets and any interactions between you and the customer support team.

You are able to submit a new ticket within the portal or can quickly and easily log a support ticket by emailing: [email protected]

 

AWS Managed Service Customers

If you are consuming an AWS service with Anchor, you will also have the following access within your customer portal.

Review your services and monthly spend:

Under the services tab you will see an overview of all your products and services with Anchor. When a product or service has been selected you will have the ability to see your account and billing information. 

You will also be able to see an overview of your historic monthly costs (past 12 months) and the breakdown of the products and services that make up your monthly cost. To allow you to easily forecast monthly spend, you also have visibility into your current and projected monthly figures.

If you are an existing customer and need any support or have any questions regarding the Anchor customer portal, please reach out to your account manager or log a ticket by emailing [email protected]