End of Year Support Hours

By December 9, 2008Company News

Unfortunately as much as we’d like to to let the servers fend for themselves over the end of year period whilst we take a well earned break we can’t, there’s always someone that forgets a password or decides to break their website during the holiday period.

Anchor will be available on all business days – that excludes public holidays and weekends over the break. We will operate on reduced staff numbers on other days reflecting the reduced support load.

There will be a provisioning embargo in place for dedicated servers and co-location services between the 17th of December and the 5th of January 2009. Note that this embargo only applies to provision of new services – it does not effect support of existing services.

Throughout the holiday period – dedicated server & co-location customers will continue to receive 24 x 7 support using the after hours telephone number. All systems will continue to be monitored and suitable response provided as required.

Important dates to remember:

  • Wednesday 17th of December : Dedicated server & co-location provisioning embargo begins
  • Thursday 25th of December : Closed
  • Friday 26th of December : Closed
  • Monday 29th December -> Wednesday 31st December : Open
  • Thursday 1st of January : Closed
  • Friday 2nd of January: Open
  • Monday 5th of January: Business as usual. Dedicated server & co-location provisioning embargo ends.

 

Happy holidays from the Anchor team!