New hosting accounts questions
- How long does it take to setup a new account?
- What is involved in setting up a new account?
- What if I already have a domain name?
How long does it take to setup a new account?
If your order is received within support hours new accounts are setup within 1 hour. Orders received outside these hours are setup on the next business day.
What is involved in setting up a new account?
The first step is to submit an order either online, by fax or by post. Once your order is received we will configure your account with the requested components. You will then receive a comprehensive email containing all account settings, along with a temporary website address. The temporary address allows you to both use your website hosting account immediately whilst you wait for your domain name to be registered or moved to our servers and provides a staging area to configure your website before going live.
What if I already have a domain name?
If you already have a domain name that is pointed at a different provider it can be moved to Anchor by a process called 'domain re-delegation'. To do this you need to supply us with the authentication details for the domain name. These details are automatically issued at the time of domain name registration. The authentication details are usually comprised of a username and password.
