Web hosting questions - Pricing & Billing
- What forms of payment do you accept?
- How are invoices issued?
- Can you automatically charge my credit card each month?
- Monthly vs Annual billing
- Can I upgrade my account if I pay annually?
- Are there any setup fees?
- What charges apply if I exceed my usage quota?
What forms of payment do you accept?
Payment can be made via:
- Credit card (VISA, Mastercard or Diners Club)
- Cheque or Money order
- Electronic funds transfer (EFT)
How are invoices issued?
All invoicing is carried out via email. Invoices are sent to the email address provided at the time of order. Invoices are never posted to you.
Can you automatically charge my credit card each month?
Yes. Payments will be deducted and you will be issued with a combined invoice and receipt on the day the charge is made.
Monthly vs Annual billing
If you pay your account on an annual basis you will save approximately 10% on the cost of the account.
Can I upgrade my account if I pay annually?
Yes. Regardless of whether you pay monthly or annually you can upgrade your web hosting account at any time without penalty. If you pay on an annual basis and half way through the term you decide to upgrade to a larger account, we will simply invoice you for the difference between the value of the accounts for the remaining period.
Are there any setup fees?
No, we do not charge setup fees for web hosting accounts.
What charges apply if I exceed my usage quota?
There are two types of usage based charges for web hosting. Disc space and data transfer.
Disc quotas are in place to prevent you from using more space on the server than has been allocated for the chosen account. If you try and upload more data than is allowed in your quota you will get an error.
Transfer charges - if your website receives a lot of traffic you send/receive a large volume of email you may exceed your transfer quota. If you exceed your quota by more than 10% for two consecutive months we will contact you and arrange an upgrade to a larger account which accomdates the data transfer volume. This is based on total data transfer (the sum of all inbound and outbound data in relation to your account including email, ftp uploads and website traffic).
Note: You cannot incurr excess usage fees on any Anchor shared hosting plans. This ensures you know how much you will be paying for hosting each month with no surprises.
