Support Packs

Anchor Monitor

Professionally managed hardware

Managed server security

Hosting managed all the way to the code.

At the heart of Anchor’s unique approach to hosting environment management are three well defined support packs.

Anchor Complete, the most innovative of the three – going beyond expectations – managing all the way to your code.

Benefit from 10 years of evolution in Systems Administration best practice with an Anchor Support pack.

Anchor Complete can be deployed both locally and remotely.

Task	Anchor Monitor	Anchor Secure	Anchor Complete
Pre-deployment hardware testing	TICK	TICK	TICK
Hardware Operation & Monitoring	TICK	TICK	TICK
Hardware fault rectification	TICK	TICK	TICK
Spare Parts Inventory Management	TICK	TICK	TICK
Network connectivity	TICK	TICK	TICK
Server environment (Power, Air, Security )	TICK	TICK	TICK
Operating System Installation	TICK	TICK	TICK
Application of Security Updates	Customer	TICK	TICK
Basic service level monitoring	Customer	TICK	TICK
Basic fault rectification	Customer	TICK	TICK
Firewall management	Customer	TICK	TICK
Comprehensive service level availability & performance monitoring	Customer	Customer	TICK
Security hardening	Customer	Customer	TICK
User/Group management	Customer	Customer	TICK
Application Performance Tuning	Customer	Customer	TICK
Fault/outage root cause analysis and rectification	Customer	Customer	TICK
Application installation	Customer	Customer	TICK
Web framework installation (Ruby on Rails, Django, Plone, etc)	Customer	Customer	TICK

Anchor Custom support is available for any assistance you require which is outside the scope of your chosen support pack.