Website Statistics

The following sections explain where you will find your site statistics and how they are generated.

Website statistics are generated for all Anchor web hosting accounts.

Where are the statistics located?

Statistics for your website can be found at For example, if your site address is then you will find statistics for your site at

Why is there is no 'stats' directory in my web hosting account?

We configure the server to redirect any requests for stats to the actual location we store them. For security reasons we can't store the pages in your individual hosting account.

How are the statistics generated?

Every page on your website sits in a file on the Anchor web servers. Whenever someone on the internet looks at a page on your website, the webserver software sends the file to the visitor's web browser.

The webserver can be used to do all sorts of different things with the file as it sends it to the visitor. For example, in a dynamic website the contents of each page might be changed by looking at a database.

As the webserver handles each file it keeps a record of the file that was requested by the visitor, the date and time the file was requested, and tries to collect information about where the person was located that asked for the file.

The records are examined on a daily basis and statistics are generated about all of the files that were requested each day. From this information, daily and monthly summaries are created to tell you about the type of traffic your site has received.

The site statistics are generated by AWstats. See the following explanation of terms for more details on the types of information that are available from the statistics.

Do you need more detailed statistics?

The information provided by the statistics is the limit of what can be provided by the web server alone. It is possible to collect more information about the people visiting your website and the nature of the usage, but this requires development of customised reporting systems.

If you require a higher level of statistical information you should discuss your requirements with your web developer.

Explanation of Terms

  1. The most important value is Visits - this gives the most accurate representation of the total number of people that visited your site.

  2. Use the number of visits as a relative measure to compare the performance of the site from day to day or month to month.
  3. Hits: Any request made to the server, which is logged, is considered a "hit". The requests can be for anything: html pages, graphic images, audio files, CGI scripts, etc. This number represents the total number of requests that were made to the server during the specified report period.

  4. Files: Some requests made to the server require that the server send a whole file back to the requesting client, such as an html page or image. When this happens, it is considered a 'file' and the files total is incremented.

  5. Pages: Pages are, well, pages! Generally, any HTML document, or anything that generates an HTML document, would be considered a page. This does not include the other stuff that goes into a document, such as graphic images, audio clips, etc. This number represents the number of pages requested only, and does not include the other "stuff" that is in the page. Some people consider this number as the number of "pure" hits. Some software refers to this as "Pageviews".

  6. Sites: Each request made to the server comes from a unique "site", which can be referred to by a name, or ultimately an IP address. The "sites" number shows how many unique IP addresses made requests to the server during the reporting time period. This does not mean the number of unique individual users (real people) that visited, which is impossible to determine using just logs and the HTTP protocol (however, this number might be about as close as you can get).

  7. Visits: Whenever a request is made to the server from a given IP address (site), the amount of time since a previous request by the address is calculated (if any). If the time difference is greater than a pre-configured "visit timeout" value (or has never made a request before), it is considered a "new visit", and this total is incremented (both for the site, and the IP address). The default timeout value is 30 minutes (and can be changed), so if a user visits your site at 1:00 in the afternoon, and then returns at 3:00, two visits would be registered.

    • Note: in the "Top Sites" table, the visits total should be discounted on "Grouped" records, and thought of as the "Minimum number of visits" that came from that grouping instead.
    • Note: Visits only occur on PageType requests. That is, for any request whose URL is one of the "page" types defined with the PageType option. Due to the limitation of the HTTP protocol, log rotations and other factors, this number should not be taken as absolutely accurate. Rather, it should be considered a close estimate.

  8. KBytes: The KBytes (kilobytes) value shows the amount of data, in KB, that was sent out by the server during the specified reporting period. In general, this should be a fairly accurate representation of the amount of outgoing traffic the server had.

  9. Top Entry and Exit Pages: These tables give a rough estimate of which URLs are used to enter your site, and what the last pages viewed are. Because of limitations in the HTTP protocol, log rotations, etc. this number should be considered a rough guess. They should, however, give a good indication of the overall trend in where users enter and exit your site.