Devs and SysAdmins – It is possible to live harmoniously!

Published August 17th, 2011 by Keiran Holloway

Historically, the battle lines were drawn and everyone was bracing themselves, ready for combat..

On one side, you have the Devs wanting to make a change to a production server immediately to get their new shiny feature working and the SysOps on the other side, desperate not to give an inch for fear of upsetting the uptime gods.

Each party thinking to themselves: “does it really need to be this hard?” .. “Why doesn’t the other get it?”

The Times They Are a-Changin’ and with it, a new fan-dangled word:

DEVOPS

wait! … wtf??! Devops??! Who?! What?

Well.. Depending on who you ask, it means any number of things, my view is it comes down to a combination of attitude, cultural and process changes which need to be applied to both system administrators and developers alike. Forming the super-creature…. a “DevOp”. Through this combination it will allow people working on either aspect to operate in a smarter, more collaborated fashion and achieve outcomes which are best for business.

At Anchor, obviously being a group of professional sysadmins who manage public-facing websites factors like reputation and uptime are everything; meaning that we feel these pressures essentially on a day to day basis. That said, we do have the pleasure of working with some of the best developers around and we’re awfully keen to embrace any changes which allow us to support these people better.

With this in mind we routinely are actively involved in local DevOps meetups here in Sydney — coincidently there’s a meetup on tomorrow night, held at the orient in the historic rocks area of Sydney. With this in mind we would encourage anyone who is a dev, an op or a devop to drop in to one of these meetups and chat with like minded folk.

On a slightly different, but still related note, Anchor’s Benjamin Smith will be presenting at the annual PyCon conference, being held in Sydney this weekend at 10:20am Sunday. The topic of the talk is: “Sysadmins vs Developers, a take from the other side of the fence”, whilst registration has closed for this conference, this talk will be recorded and presented on Blip.TV (URL will be provided once available) with the slides from the talk being released via our website.

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News flash: widespread power outage hits Sydney CBD, Anchor hosting operations unaffected

Published March 31st, 2009 by Barney Desmond

Sydney suffered a nasty power outage in the CBD on Monday, which according to reports affected tens of thousands of homes and businesses. Curiously, some traffic lights on George street were blacked out while others just a block or two away were working fine. From a technical standpoint, a measure of diversity like that is probably a good thing. Rather than having vast areas with unmanaged traffic flow, police could be deployed where necessary, with the knowledge that vehicles could move a meaningful distance before getting stopped at the next set of blacked-out lights.

A friend of one staffer at Anchor was expected to be staying back late last night babysitting the systems in their office that would take some time to come online. Meanwhile over at Anchor’s datacentre, things were humming along nicely without a blip. Globalswitch, our infrastructure provider, has multiple diverse power feeds to cover all equipment, along with redundant power and cooling capacity. In the event of a catastrophic supply failure, diesel generators are on standby to keep things running.

The Anchor NoC was also unaffected; we’ve got big EVA batteries to tide us over. Sure, they’re no competition to a GN drive, but our power requirements are somewhat more modest than a ’004 Nadleeh in Trans-Am mode, so it’s not really an issue (don’t believe any vendor who tries to tell you otherwise, crunch your numbers first!).

eva-clock2

While we’re on the topic of backup power, it seems the CBD’s emergency warning systems don’t have backup power either. I’m not interested in making a call as to whether they should or shouldn’t have backup power, but from a public perspective it sure doesn’t look good on a service that’s meant to function in an emergency.

When deploying an “important” system, an appropriate level of consideration needs to be given to how you’re going to keep that system running; a point that we see missed all too often. Expecting a system to work continuously without fail is … well, doomed to fail, if you don’t have the corresponding redundant systems and fault rectification capabilities in place – standard on all Anchor web hosting, naturally. :)

I’m just happy that power at my house wasn’t affected – I had a lot of interesting browser tabs open, y’know.

“Mr Rees has told Parliament the shutdown of the three other power cables went to plan and 99.4 per cent of Sydney’s public transport services ran on time.”

Huh. Reliability went up as a result of the outage, eh.

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