Phone system outage
On early evening of Tuesday the 30th of March the entire building in which Anchor’s offices are located at 81 York Street Sydney lost power. Our phone system is the only critical piece of infrastructure located in our office that is required to provide service as normal. Until power is restored our phones appear to be engaged to all callers.
If you require support please email us on support@anchor.com.au
If you need to speak with us please email us and we will call you back.
If you are on IRC you can find us at:
- Server: irc.oftc.net
- Channel: #anchor
Important note:
The loss of power does not have any effect on any hosted services since all hosting equipment is stored in a separate specialist facility with redundant power systems.
What happened?
Energy Australia identified and confirmed the fault to be within their network overnight and have since been carrying out emergency repairs. At this stage we expect power to be restored today (Wednesday the 31st of March) but no specific ETA has been given.
How are we working around this?
All of our level 2 staff have the ability to work remotely. Access to 100% of our systems including server management, email support, monitoring systems, customer information. All level 2 staff are currently working remotely until such time as power is restored in the office.
Updates
10:00 AM – We have one of two phases of power available. Power to phones and office workstations have been restored. We’re still without lights but otherwise business as usual.
1:00 PM – Full power restored and the lights are on again.